Return & Refund Policy
Thanks for shopping at the OnTop Shop.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Also, the original Shipping costs (cost of sendingthe item to you) are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
To initiate a return, please call 716.636.4953 and leave a detailed message, including a return phone number where we can reach you. We will then personally reach out to you in order to make arrangements for the returned item
